WELCOME

All Customers are VIP's, let them know!

GREETING
Smile and have Fun!

MANNER
Friendly, cheerful,
courteous and helpful!

PRESENTATION
Little things count!

KNOWLEDGE
If you really care know
the product!

SERVE

Great service starts with a great attitude!

LISTEN
Customers don't talk to "the club." They talk to you!

PROVIDE
Giving them what they want!

INTERACT
Enjoy the customer!

SAY YES
Three rules: Don't say NO!
Don't say NO! Don't say NO!

SATISFY

No satisfaction, No customer!

EXCEED
EXPECTATIONS
Going the extra mile!

APOLOGISE
A sincere apology fixes
most problems!

FEEDBACK
Letting the customer know you care!

FAREWELL
The last chance to get it right!