Multi Award Winning Venue overlooking the stunning Tuggerah Lakes, diggers offers first class facilities such as Ibis Styles Hotel The Entrance, The Pavillion Events Centre, Feast Buffet (all-you-can-eat), Coffee Plus (coffee shop), Bites Dining (cook-to-order menu), Anytime 24/7 Fitness (state-of-the-art gym), Little Diggers Playland & Party House (indoor childrens playcentre), full conference facilities and Live Music every Saturday night. Come in and see why diggers is the most talked about venue in NSW!
All Customers are VIP's, let them know!GREETING: Smile and have Fun!
MANNER: Friendly, cheerful, courteous and helpful!
PRESENTATION: Little things count!
KNOWLEDGE: If you really care know the product!
Great service starts with a great attitude!
LISTEN: Customers don't talk to "the club."
They talk to you!
PROVIDE: Giving them what they want!
INTERACT: Enjoy the customer!
SAY YES: Three rules:
Don't say NO! Don't say NO! Don't say NO!
No satisfaction, No customer!
EXCEED EXPECTATIONS: Going the extra mile!
APOLOGISE: A sincere apology fixes most problems!
FEEDBACK: Letting the customer know you care!
FAREWELL: The last chance to get it right!
In 1947 a small group of returned serviceman started a monthly meeting at the RSL Hall in Campbell Street, The Entrance in what was the beginning of the then Tuggerah Lakes Memorial Club.
They met in the small kitchen of the hall to discuss any problems that they faced and have a beer with their mates. Due to growing numbers and limited floor space the group soon moved their meetings to Leo Cheer’s cottage at number 9 Gallipoli Street, the back of where diggers now stands today.
Leo Cheers was a war veteran whose house was perfect for meetings with a veranda and a snooker table. It was then made into a licensed club by building a brick cool room and bar plus employing a qualified barman. The RSL membership fees and the price of the Mudgee Mug beer (three bob a beer) paid for most of the changes.
Throughout the years, the club has gone through many changes with the lastest being a complete re-invention into diggers, with a new name, a new image and a new vibrance.